Last updated: June 30, 2026
Welcome to Sereniso. These Terms & Conditions apply when you visit our website, place an order, create an account, or use services offered through our store. By using this website, you agree to these terms.
Use of This Website
You may use this website for personal, lawful shopping and browsing purposes. You agree not to misuse the website, interfere with normal operation, attempt unauthorized access, scrape content at scale, or use the website in a way that violates applicable laws.
Product Information
We aim to present product information, images, prices, dimensions, materials, care details, and availability clearly. Small differences may occur because of screen settings, photography, handmade or production variation, natural materials, finishing methods, or manual measurement.
We may update, correct, change, or remove product information at any time without prior notice.
Jewelry, Accessories, Home Decor, and Care
Some products, including jewelry, plated items, natural-stone pieces, ceramic decor, glass objects, and gift sets, require careful handling. Please review any product page notes and use reasonable care after delivery. Styling, material, and care information on the website is provided for general shopping guidance and should not be treated as professional, medical, safety, or technical advice.
Orders and Payments
When you place an order, you agree to provide accurate billing, shipping, and contact information. We may refuse, cancel, or limit an order if information appears inaccurate, payment cannot be verified, stock is unavailable, pricing or listing errors occur, or we believe the order may involve misuse or fraud.
If we cancel an order after payment has been made, we will issue a refund for the cancelled item or order.
Shipping and Delivery
Shipping times are estimates unless stated otherwise. Delivery may be affected by carrier delays, address issues, customs processing, weather, holidays, remote-area handling, or other events outside our control. Available delivery options and the final order total are shown at checkout before payment where supported by our checkout system.
Returns and Refunds
Returns and refunds are handled according to our Refund and Returns Policy. Please review that policy before starting a return. Damaged, incorrect, or missing items should be reported promptly with photos of the item and packaging.
Intellectual Property
The content on this website, including text, images, graphics, product presentation, logos, and layout, belongs to Sereniso or its content providers unless stated otherwise. You may not copy, reproduce, sell, or use website content for commercial purposes without written permission.
Third-Party Services and Links
Our website may use or link to third-party services, such as payment processors, shipping carriers, analytics tools, customer chat, email providers, or external websites. We are not responsible for third-party websites, services, policies, or practices.
Privacy
Our Privacy Policy explains how we collect, use, and protect personal information.
Limitation of Liability
To the extent allowed by law, Sereniso is not responsible for indirect, incidental, special, or consequential losses related to your use of the website, products, or services. Nothing in these terms limits rights that cannot be limited under applicable law.
Changes to These Terms
We may update these Terms & Conditions from time to time. Continued use of the website after changes are posted means you accept the updated terms.
Contact Us
If you have questions about these Terms & Conditions, contact us at [email protected].