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Shipping & Delivery
This policy explains where Sereniso ships, when an order is usually dispatched, the delivery estimates that begin after dispatch, and what to do if plans or delivery details change.
Where We Ship
Sereniso ships to selected international destinations. The country list at checkout is the current source of availability: if your destination appears, you can place the order directly. If it does not appear, contact [email protected] before ordering. We may be able to check an alternative service, but cannot promise delivery to an unsupported destination.
Some shipping services cannot reliably deliver to PO Boxes, APO/FPO addresses, or certain remote addresses. If the available service cannot accept the address provided, we will ask for an alternative before dispatch. If a suitable address cannot be provided, we will cancel and refund the order.
Shipping Cost
- Standard shipping: US$6.85 to supported destinations.
- Free standard shipping: available when the qualifying order amount shown at checkout reaches US$60.
For supported destinations, the amount shown at checkout normally includes the standard shipping and import-related charges needed to deliver the order. The recipient should not normally be asked to pay duties, taxes, customs charges, or brokerage charges separately. If a carrier or authority requests an unexpected payment because of a destination-specific policy or customs requirement, please contact us before paying. We will review the charge and discuss the available options with you.
Processing Before Dispatch
After payment is confirmed, most orders are prepared and handed to the carrier within 2–5 business days. Some orders leave sooner. Weekends and public holidays are not business days.
If an order cannot be dispatched within the stated processing window, we will contact you with an update. You may accept the revised dispatch estimate or cancel the unshipped order for a refund.
When tracking becomes available, it is sent to the email address used at checkout. The first carrier scan may take additional time to appear.
Estimated Time After Dispatch
The estimates below begin when the parcel is dispatched, not when the order is placed. They are not guaranteed delivery dates.
| Destination | Typical estimate after dispatch |
|---|---|
| United States, Canada, United Kingdom, Australia, New Zealand, Singapore, and major European destinations | About 8–15 calendar days |
| Other supported destinations | Timing varies by route; delivery can take 10–45 calendar days |
Carrier routing, customs processing, local postal service, holidays, weather, remote-area handling, and address checks can affect delivery. If arrival by a particular date matters, contact us before ordering so we can check the destination; we cannot guarantee an arrival date.
Cancel or Change an Order
Contact us as soon as possible if you need to cancel an order or correct the delivery address. If the order has not been dispatched, we can cancel it and refund the original payment method. Once the parcel has been handed to the carrier, it can no longer be cancelled; an eligible return can instead be requested after delivery under our Refund & Returns Policy.
Delivery Problems
If tracking shows delivered but the parcel cannot be found, first check the delivery location, household members, neighbours, building staff, mailbox, parcel locker, and the local carrier. If it is still missing, contact us with the order number and tracking details so we can investigate.
If an item arrives damaged, defective, incorrect, or missing an included component, please follow the steps in our Refund & Returns Policy. Prompt notice and clear photos help us investigate, but do not limit rights available under applicable consumer law.
Incorrect or incomplete addresses, refusal of delivery, or failure to collect a parcel can result in delay or return to sender. Where permitted by law, any necessary reshipment or non-recoverable carrier cost may be charged or deducted after we explain it to you.
Contact
For shipping questions, contact [email protected]. We aim to reply within 1–2 business days.